About us

Our strategy

Read about the five strategic pillars driving Malvern International’s growth as an education provider worldwide across our divisions.

Our Strategy

As a global learning and skills development partner, the Group’s vision is to invest in and develop its operating businesses in the education sector, to establish centres of excellence, and to deliver long-term revenue and profit growth.

Grow revenue through existing business streams

We grow our revenue by increasing the number of international students we recruit and teach, and the time they spend with us.

Objectives

Leverage our success with UEL to secure new Pathways partnerships with higher education institutions
Enhance our value proposition to potential partners
Improve student experience and conversion from application to enrolment
Optimise our assets to ensure maximum capacity is reached at our centres and programmes
Develop our agent base while maintaining quality Increase direct sales by enhancing our digital presence and lead acquisition strategies
Build a scalable, multi-site university admissions and compliance function to service existing and future partnerships as a stand-alone service

Drive financial performance

This is a key priority. The Group is focused on strengthening its financial position together with revenue and profit growth.

Objectives

Repay debt to release cash and boost profits
Improve cash balances
Apply strong expenditure controls
Improve reporting and analytics

Evolve our services to meet the changing needs of our students and partners

We see growth opportunities in developing new education products and experiences, through organic expansion in our existing settings and exploring new centres to add to our current footprint.

Objectives

Expand subject and product mix based on market insights, trends and partner specialisms
Offer more than just education, including cultural experiences
Work closely with agents and university partners to understand demand and needs
Provide university partners with key market insights
Enhance student experience, offering more than just education, such as providing pastoral care, cultural experiences, orientation, accommodation, and ongoing support to international students.
Respond in an agile way to students, agents, and partner requirements. Create an industry-leading student onboarding journey with offers, payment solutions, and communications.

Ensure a high-performance culture for our people

We develop and engage with our people to offer long-term and rewarding careers and meet the expectations of our students and partners.

Objectives

Offer competitive pay, terms and conditions, rewards and benefits
Have a positive, supportive work culture linked to our values
Recruit talent who are aligned to our values to ensure long-term commitments
Apply communication strategies to enhance employee engagement
Develop initiatives to gain “Employer of Choice” accreditation to retain and attract top talent
Offer talent and leadership programmes, and provide skills training to allow staff to progress
Establish organisation-wide best practices for team performance management, oversight, and support linked to behaviours and key success indicators

Enhance our reputation as a trusted education brand

By building trust with stakeholders and enhancing our reputation as a quality education provider we are able to attract and retain students and secure partnerships.

Objectives

Maintain strong academic outcomes and attainment levels
Gain and maintain relevant accreditations, quality assurance, and pass compliance audits for each business unit
Invest in high-quality environments in our schools where students can maximise their potential
Select high-quality settings for Juniors courses
Provide a seamless and responsive student experience from first enquiry through to completion of a course
Enhance non academic provision for students such as student support, accommodation and pastoral care
Set consistent service level agreements to partners and agents