Malvern’s Vision is to be a trusted global partner in education, delivering pathways, language experiences, and university services that transform lives and shape futures through innovation and collaboration, supporting our Mission to equip students for success through language experiences, university pathways, and career-focused learning, and help our partners grow through innovative education services.
Our company values are PASSION in that we are driven by a deep passion for education, inspiring students and partners to achieve excellence and success. EXPERTISE in our extensive experience in international education, we deliver trusted, cutting-edge support to students and partners. CREATIVITY in embracing fresh ideas and innovation, crafting dynamic learning experiences and tailored solutions for a changing world. CHANGE-MAKING to drive positive change through education, innovation, and a commitment to making a lasting impact on society and the environment. COLLABORATION to build strong partnerships and foster teamwork, creating a supportive environment where everyone can thrive
Main Responsibilities
The Student Recruitment Support Officer will be responsible for working with the Director of Sale Operations, to support our international sales strategy and driving student conversion from a given region. They will work closely with a range of different stakeholders including Sales teams, colleagues from our centres, and admissions team. This role is responsible for driving in-region student conversion activity, but may be asked to support on other projects, including support at sales events, administrative work, and other projects supporting the student experience and sales operations.
Key Tasks
- To support the meeting of sales targets across the business, supporting our Sales Team, working with students directly to meet conditions, pay course deposits, book interview and generally take the next step in the process.
- Speak with students directly to understand any barrier to their study, and resolve them
- To help students understand the next step in their journey and action them to take those steps (document submission, deposit paying, interview booking, etc)
- To build relationships with partners and sponsors where appropriate to help them convert the students sent to us.
- To lead on developing and building relationships with regional recruitment staff and our network of agents.
- Create and update records on student recruitment information
- Provide reporting and data analysis on regional performance
- Collaborate and coordinate across with teams regarding product knowledge and training
- Work cooperatively and supportively with stakeholders to ensure good channels of communication and exchange of relevant data.
- To provide excellent customer service to our stakeholders and students
- Identifying and implementing improvements to customer service at all levels within the organisation.
- To have experience of successfully growing recruitment results from key recruitment regions.
- To proactively support group planning, training team development activities and initiatives.
- Participate in group training and team building activities.
- Participate in group planning and product development initiatives.
- Participate in cross-network sales and marketing initiatives.
- To undertake any other duties as given by their line manager
Knowledge, Skills and Experience
Essential
- High level of English ability, Strong verbal and written communications skills.
- 2+ years experience in HE in an international setting
- Educated to degree level
- Proven track record of achieving outstanding performance.
- Proven track record in delivering against recruitment targets in the international education sphere.
- Knowledge of UK focussed and international student recruitment networks and strategies.
- Excellent understanding of the UK education system.
- Experience in student conversion, including agents and direct recruitment.
- Experience of producing sales reports and updating records
- An ability to analyse and conceptualise with strong communication skills and a passion for education and training.
- IT proficiency with Microsoft Office products.
Desirable
- Study experience in the UK
- Work Experience in the UK
- Connections and relations with the agent network Malvern International works with
- Advanced IT skills such as pivot tables, and advanced CRM systems / Student Record System
- Understanding Finance reporting and processes within Higher Education
Personal attributes
- Ability to work effectively in a team and independently..
- Completion Oriented with attention to detail.
- Initiative taking and proactive to solves problems
- Communication – have proven influencing skills, interpersonal skills and diplomacy with the ability to motivate and persuade others
- Self-motivation with excellent planning and organisation skills.
- Attention to detail, with strong understanding of both people and process.
- Flexibility and adaptability with the ability and willingness to work occasional evenings and weekends, and to travel internationally if required.
This job specification is not exhaustive and may involve the fulfilment of other duties as deemed required by the organisation.
This role is subject to a satisfactory enhanced DBS.
Please submit your application to careers@malvernplc.com